• Before dispatch: You may cancel your order before it has shipped. Payment gateway and any other processing charges (minimum ₹500) will be deducted from your refund. 
• After dispatch: If the order is cancelled after it has already been dispatched, shipping charges (both directions) plus gateway charges (if applicable) will be deducted before the refund is issued. 

Our Return, Refund & Replacement Policy covers products that are damaged, defective, missing accessories, or materially different from the product description at the time of delivery.

We do not accept returns solely due to a change of mind or personal preference where the product is functioning properly.

A. Return & Warranty Period

Within 7 Days of Delivery — Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery, subject to the eligibility and product-condition requirements set out below.

For an approved return under this policy, the applicable value will generally be provided as Store Credit, which can be used for future purchases on our website.

After 7 Days and Within 1 Year — Warranty CoverageAfter the 7-day return period has expired, the product will be covered under the applicable 1-year Warranty Policy, subject to the terms, conditions, exclusions, and limitations of that policy.

If the product develops a covered defect or functional issue during the warranty period, the product may be eligible for replacement or other applicable warranty resolution.

B. Eligibility for Return

A return may be requested within 7 days of delivery if:

• The product is damaged, defective, or does not meet the applicable quality standards.
• The product is significantly different from what was shown or described on the product page.
• The product is missing essential parts, accessories, or items included with the order.
• The product has a functional issue identified within the 7-day return period.

All return requests are subject to verification and approval.

C. Conditions for Return

To be eligible for a return:

• The product must be returned in its original condition, together with the original packaging, tags, accessories, and other items supplied with the product.
• The product must not have been damaged, misused, modified, or tampered with while in the customer's possession.
• The returned product must be the same unit originally delivered to the customer.
• Any device that stores personal data must be completely wiped of all personal information before being returned.
• The customer must package the product securely to prevent damage during return transit.
• All-in-One desktop sets may, where applicable, be replaced with a compatible equivalent monitor depending on stock availability and configuration.

D. Refund Process

Refunds and Store Credits will be processed according to the reason for the return and the applicable policy.

Customer-Requested Return Within 7 Days

For an eligible return initiated within 7 days of delivery, the approved return value will be provided as Store Credit after the returned product has been received and successfully inspected.

The Store Credit will be credited to the customer's account on our website and may be used towards eligible future purchases.

RTO — Product Undelivered and Returned to REFURB.BIZ

If an order cannot be delivered to the customer and is returned to us as Return to Origin (RTO):

• Once the product reaches our warehouse, typically within 24–48 hours, the order will be reviewed and the applicable refund or Store Credit will be initiated.
• Where a monetary refund is applicable, the amount will be credited to the original payment source within 14 business days.
• Applicable courier or shipping charges may be deducted where the RTO has occurred due to a customer-dependent reason.
• Courier charges will not be deducted where the failure is due to circumstances beyond the customer's control, such as a non-serviceable location, mis-routed shipment, or delivery failure attributable to the logistics provider.

E. Store Credit & Return Fee

For eligible 7-day returns, the approved return value will be issued as Store Credit.

• Store Credit will be credited to the customer's account on our website.
• It may be used towards eligible future purchases.
• Store Credit is not transferable or redeemable for cash, except where required by applicable law.
• The final Store Credit amount will be determined after the returned product has been inspected.
• A return fee may be charged or deducted from the Store Credit where the product does not fully satisfy the applicable return conditions.
• Such conditions may include missing accessories or components, damaged or incomplete packaging, physical damage, signs of misuse or improper handling, or other deviations from the required return condition.
• The applicable return fee or deduction will be determined based on the condition of the returned product and communicated to the customer before the Store Credit is finalised.

Where the product fully satisfies the applicable return conditions and the return is approved, no return-condition fee will be deducted unless otherwise specifically stated in this policy.

F. Replacement After the 7-Day Return Period

After the 7-day return period, eligible product issues will be handled under the 1-year Warranty Policy.Where a defect covered by the Warranty Policy is confirmed:

• The customer may initiate a warranty request through the online platform or by contacting Customer Support.
• The product may be inspected or tested to determine whether the issue is covered.
• If the warranty claim is approved, the product may be replaced subject to availability and the applicable warranty conditions.
• Replacement products may be of the same model or a compatible equivalent, depending on stock availability and configuration.

G. Charges on Defective Returns

Where the product is confirmed to have a genuine defect covered under the applicable policy, no additional return-condition fee will normally apply.

However, applicable deductions or charges may apply where:

• Customer-induced damage is identified during inspection.
• The product has been misused, mishandled, modified, or tampered with.
• Required accessories or components are missing.
• The original packaging or other included items are missing or significantly damaged.
• Usage-based deductions are applicable under the Warranty Policy.
• The product otherwise fails to meet the applicable return conditions.

Any applicable deduction or return fee will be communicated to the customer following inspection and before the Store Credit is finalised.

H. Return & Replacement Process

The return, refund, Store Credit, or warranty process can be initiated directly through our online platform.

Customers may also contact our Customer Support team or speak with a support agent to initiate the process.Once a request is submitted:

1. Our team will verify the order and product details.
2. Additional photographs, videos, or other information may be requested.
3. A technician visit or product inspection may be arranged for certain products.
4. The inspection or technician report may be used to determine eligibility.
5. If approved, the customer will receive instructions for product collection or return.
6. The returned product will undergo the applicable quality inspection.
7. Following successful verification, the applicable Store Credit, refund, or replacement will be processed.

Customers must not send products back without first raising a return or warranty request and receiving the applicable instructions. Unauthorised returns may not be accepted.

I. Non-Returnable Products and Situations

A return may not be accepted where:

• The product is no longer in its original condition.
• The product has been damaged due to improper use, mishandling, accident, or negligence.
• The product has been modified, tampered with, or repaired by an unauthorised person.
• Required accessories or components are missing.
• The product is returned without required packaging or included items.
• The product was customised or personalised.
• The return request is made after the 7-day return period and does not qualify under the Warranty Policy.
• The product is functioning as described and the return is based solely on a change of mind or personal preference.

J. Important Note

The 7-day Return Policy and the 1-year Warranty Policy are separate.

The 7-day Return Policy allows customers to return an eligible product from the date of delivery, subject to the conditions above, with the approved return value generally issued as Store Credit.

After the 7-day return period, eligible product defects will be handled under the 1-year Warranty Policy, including replacement where the defect is covered by the warranty.

The applicable refund, Store Credit, replacement, return fee, deductions, and other charges will be determined following verification and inspection in accordance with this policy and the applicable Warranty Policy.

Quality Criteria

Returned products are assessed against REFURB.BIZ's standard quality checklist, covering functional performance, physical condition, and completeness of accessories, to determine whether the return qualifies as defective or customer-induced.

Damage Charge Schedule

Where inspection identifies damage caused by the customer (rather than a manufacturing or functional defect), the following charges apply:

Battery — ₹1,200

Fan — ₹450

Adaptor — ₹400

Keyboard — ₹1,500

Touchpad — ₹200

Power Cord — ₹100

SMPS — ₹750

SSD – 512 GB — ₹2,500

SSD – 256 GB — ₹1,800

Camera Cable — ₹600

Speaker — ₹400

Wi-Fi Dongle — ₹100

Monitor Stand — ₹750

VGA Cable — ₹100

Mouse — ₹100

Body C / Touchpad (Keyboard Panel) — ₹1,500

Body D (Back Panel) — ₹900

Camera — ₹300

RAM — ₹800

30-Pin Display — ₹3,000

40-Pin Display — ₹4,500

30-Pin Display Cable — ₹750

REFURB.BIZ reserves the right to amend or update this Cancellation & Return Policy at any time without prior notice. Changes take effect immediately upon publication on the REFURB.BIZ website. Customers are encouraged to review this policy periodically.

REFURB.BIZ reserves the right to: 

• Decline a return if the product does not meet the conditions set out above 
• Limit the number of returns or exchanges for customers with a pattern of excessive returns 
• Determine, at its sole discretion, whether a product is eligible for return, replacement, or refund 

For any questions about this Cancellation & Return Policy, or for further assistance, please reach out: 

Email: [support@refurb.biz.com] 

Once you receive your order confirmation email, our team gets to work preparing your product for dispatch. This typically takes2–3 business days(excluding public holidays), during which the item is quality-checked, packaged, and readied to leave our warehouse.

• Once your order is ready, it is handed over to our courier partners for delivery 
• Delivery generally takes a further 7–8 business days to reach you, though timelines can vary slightly depending on your location and local courier availability 
• As soon as your order is dispatched, you'll receive a shipping confirmation email containing your tracking ID, so you can follow its progress right up to your door 

Shipping costs are calculated based on your order and delivery address, and will be clearly displayed at checkout before you complete your purchase.

If 15 days have passed since your shipping confirmation email and your order still hasn't turned up, please get in touch with us with your name and order number, and we'll look into it straight away. 

Email: [support@refurb.biz.com] 

• Operating system, software, driver, or configuration-related issues 
• Virus/malware infections 
• Data loss, data recovery, or software reinstallation 
• Damage caused by misuse, drops, cracked screens, liquid ingress, power surges, or use outside recommended operating conditions 
• Any repair, modification, or tampering carried out by anyone other than REFURB.BIZ or its authorised partners 
• Cosmetic damage that does not affect how the device functions 
• General wear and tear from everyday use 

All eligibility decisions rest solely with REFURB.BIZ, following a technical inspection and diagnostic review.